Policies & Shipping
Maven & Grace Gift Cards
Maven & Grace gift cards can be used toward any merchandise online or in store unless otherwise stated.
You will be emailed your gift card, no physical gift card will be mailed to you. If you would like a physical gift card, please visit us in-store.
Please note:
• Gift cards are final sale and non-refundable
• Treat gift cards like cash; we are unable to retrieve the gift card number if it is lost
• Any remaining balance will stay on the card for future use
• Gift cards cannot be redeemed for cash, except where required by law
• Lost or stolen gift cards cannot be replaced
• Gift cards do not expire
Shipping and Delivery
Floral delivery is available for the Edmonton area for a fee. See the Florals section for details.
On orders over $300 (excluding furniture and florals), we offer complimentary shipping within Canada, including local Edmonton delivery. Some restrictions apply.
For orders under $300 (excluding furniture), we ship within Canada for a fee. Furniture purchases may be eligible for local Edmonton delivery for a fee; please contact us for more information.
At this time, we do not offer international shipping.
All orders are eligible for in-store pickup.
Returns and Exchanges
We hope you love your purchase, whether bought in-store or online. If something’s not right, please review our return policy below. Email us at info@mavenandgrace.com any time if you have questions about your purchase.
In-Store Purchase Returns
Due to the unique and often one-of-a-kind nature of our vintage pieces, all vintage and antique items are final sale and cannot be returned or exchanged. Sale or discounted items, custom picture framing, plants and florals are also final sale and not eligible for returns or exchanges.
We will accept returns of regularly priced merchandise purchased in-store for exchange or store credit within 14 days of purchase with an original (or gift) receipt. Items and packaging must be in unused/unopened condition. Items without original packaging or receipt will not be accepted.
In-store pickup orders must be picked up within 7 days. If orders are not picked up within 7 days, they become final sale and are not eligible for exchange or return.
Online Purchase Returns
Online orders may be returned for store credit or exchange within 14 days of receiving your items. Merchandise must be resellable and in unused condition and original packaging to be accepted for return. We do not offer refunds for returned items.
We do not credit original, return or exchange shipping costs unless the return is a result of our error or the item is damaged during shipping from Maven & Grace.
Please note that there are no returns on sale or discounted items, whether purchased in-store or online. Vintage and antique items, custom picture framing, plants and florals are final sale.
How to Return or Exchange an Item:
To initiate a return, please email info@mavenandgrace.com for a Return Authorization Form before sending the item(s) back. Please include a copy of the Return Authorization Form with the merchandise you are returning. Items without a return authorization cannot be accepted.
All shipping charges are non-refundable, and all return shipping costs are the responsibility of the customer. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend all returns be insured for their full value with tracking, as we cannot be held responsible for lost or damaged products.
However, if you receive a damaged or incorrect item, we will provide a pre-paid shipping label for your return.
Once we receive your return in good condition, please allow 5-10 business days for your return to be processed. We will send you an email when our team has processed your return with your online credit number and information on how to use it.
Online store credits will expire 1 year after the date issued.
Please email info@mavenandgrace.com with any questions.